Value Stream Maps from the Customer Perspective

Value Stream Maps from the Customer Perspective

by Don Johnston
4/5

This book provides practical guidance on how to develop Customer Viewpoint Maps.

It provides examples of customer viewpoint maps, offers guidelines for working with customers to develop the map, and shows how the results interface with the traditional val.

First published
2023
Publishers
Taylor & Francis Group
Language
English

Don Johnston

About Don Johnston

South African swimmer...

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